Refund & Cancellation Policy — GOALVERSE

Last updated: 30 October 2025

1) Merchant of Record (MoR)

GOALVERSE uses Lemon Squeezy as our Merchant of Record. All payments, invoicing, taxes, and buyer protections are handled by Lemon Squeezy under their Buyer Terms.
Where this policy and the Buyer Terms differ, the Lemon Squeezy Buyer Terms prevail.

2) Plans & billing cycles

• Monthly: $6 billed every month
• Annual: $60 billed every 12 months (equivalent to $5/month)

Prices are shown in USD unless otherwise stated. Any taxes (e.g., VAT) are calculated and collected by Lemon Squeezy at checkout.

3) Cooling-off period (UK/EU consumers)

• UK/EU consumers purchasing online may have a 14-day cancellation right under consumer law.
• Goalverse is a digital service that begins immediately if you consent (by purchasing a monthly or yearly plan). In that case, the statutory right may be lost.
• After your purchase, you’ll receive an email from Lemon Squeezy – Sienda Ltd (via hello@lemonsqueezy-mail.com). This email contains:
  • Your order confirmation
  • Links to view your order and manage your subscription
  • Invoice download
  • Legal terms
  • Support contact information
• No cooling-off period applies to renewals or repeat purchases unless required by law.

4) How to cancel

You can cancel at any time via the Manage Billing portal (Lemon Squeezy customer portal).

• Cancellation stops future renewals
• Your Premium features remain available until the end of the current paid period, unless a refund is processed under §3

🔍 If you can’t find your portal link, use the “View my order / Manage Subscription” link in your Lemon Squeezy receipt, or contact us at support@goalverse.app and we’ll re-send it.

5) Refunds outside the cooling-off period

Outside §3, refunds are generally not provided for time already used. We may grant a refund at our discretion for:

• Duplicate charges or accidental double billing
• Proven technical issues preventing access after reasonable troubleshooting
• Other consumer rights claims where applicable

Approved refunds are issued through Lemon Squeezy to the original payment method.

6) Chargebacks

Please contact support@goalverse.app before raising a dispute—we resolve most issues quickly.
Unfounded chargebacks may result in account suspension to prevent abuse.

7) Changes to pricing

We provide at least 30 days’ notice to active subscribers before price changes take effect on renewal.
If you do not agree with the new price, cancel before the renewal date.

8) Account access after cancellation or refund

• Cancellation (no refund): Premium access continues until the paid period ends; afterwards, access reverts to the free tier
• Refund granted: Premium access may be removed immediately; you can continue using the free tier

9) Jurisdiction & consumer rights

This policy is governed by the laws of England and Wales.
EU consumers retain any non-waivable local rights.

All payments and refunds remain subject to the Lemon Squeezy Buyer Terms.

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